Support Policy
At [Drutoshop.com], we are committed to providing exceptional customer support to ensure a smooth and satisfying shopping experience. This Support Policy outlines the services, channels, and procedures available to address customer concerns.
1. Support Channels
We offer multiple ways to reach our support team for assistance:
Email Support: Contact us at [drutoshop22@gmail.com] for inquiries, complaints, or assistance.
- Response Time: Within 24 hours.
Live Chat: Available on our website during business hours ([e.g., 9:00 AM to 6:00 PM, Monday–Friday, excluding holidays]).
Phone Support: Call us at [Your Phone Number] for immediate assistance during business hours.
Help Center: Access self-help articles, FAQs, and guides at [drutoshop22@gmail.com or Call: 01711765952].
2. Support Availability
Our support team is available during the following hours:
- Sunday to Thursday: [24/7]
- Friday & Holidays: Limited support via email.
3. Services Offered
We assist with the following:
- Order Tracking: Provide updates on the status of your orders.
- Returns and Refunds: Support for initiating and processing returns/refunds in compliance with our Return Policy.
- Technical Issues: Help with website navigation, account issues, or checkout problems.
- Product Inquiries: Guidance on product details, stock availability, or recommendations.
4. Escalation Process
If your concern is not resolved through the initial support channel, you can escalate the matter:
- First Level: Contact our support team through any of the available channels.
- Second Level: Request to speak with a supervisor.
- Final Level: Send an email to [drutoshop22@gmail.com] for further review.
5. Customer Responsibilities
To ensure efficient support, customers are requested to:
- Provide accurate order or account details when contacting support.
- Keep proof of purchase (order confirmation email, receipt, etc.) handy.
- Report issues promptly to avoid delays in resolution.
6. Response Time
We strive to respond to all customer queries within the following timeframes:
- Email: 24-48 hours.
- Live Chat/Phone: Immediate response during business hours.
7. Limitations of Support
While we aim to assist with all customer concerns, we may not be able to provide:
- Support for unauthorized purchases or third-party transactions.
- Resolution for issues caused by misuse or modification of products.
8. Feedback and Suggestions
Your feedback is valuable to us. If you have suggestions for improving our services, please email us at [drutoshop@gmail.com].
Contact Us
For any further questions or support, reach out to:
- Email: [drutoshop22@gmail.com]
- Phone: [+8801711765952]
- Live Chat: [Visit our website at https://www.facebook.com/drutoshop24]
We’re here to help and ensure your experience with [Your eCommerce Website Name] is exceptional!