Seller Policy
Welcome to [Drutoshop.com]! This Seller Policy outlines the terms and conditions under which sellers may list and sell their products or services on our platform. By registering as a seller, you agree to comply with the following policies:
1. Eligibility Requirements
1.1 Sellers must be at least 18 years old and have the legal capacity to enter into binding contracts. 1.2 Sellers must provide accurate and complete registration information, including a valid email address, phone number, and payment details. 1.3 All sellers must comply with applicable local, national, and international laws, regulations, and tax requirements.
2. Product Listing Guidelines
2.1 Sellers are responsible for ensuring all product listings are accurate, truthful, and complete. 2.2 Prohibited items include, but are not limited to:
Illegal or counterfeit products
Hazardous materials
Restricted or age-sensitive items without proper controls 2.3 Product descriptions must not include misleading claims or violate intellectual property rights.
3. Order Fulfillment and Shipping
3.1 Sellers must ship orders promptly, ensuring delivery within the estimated timeframe specified in the product listing. 3.2 A valid tracking number must be provided for all shipments where applicable. 3.3 Sellers are responsible for addressing any delays, lost shipments, or damage during transit.
4. Returns and Refunds
4.1 Sellers must clearly state their return and refund policy on each product listing. 4.2 Sellers are required to honor legitimate return requests and process refunds in a timely manner. 4.3 Non-compliance with the platform’s return and refund standards may result in penalties.
5. Fees and Payments
5.1 Sellers agree to pay applicable platform fees, including listing fees, transaction fees, and any other charges outlined during registration. 5.2 Payments to sellers will be processed after successful completion of transactions, subject to the platform’s payout schedule.
6. Seller Conduct
6.1 Sellers must maintain professional and courteous communication with buyers and the platform’s support team. 6.2 Any fraudulent, abusive, or harmful behavior is strictly prohibited and may result in account suspension or termination.
7. Intellectual Property
7.1 Sellers are responsible for ensuring that all listed products and content comply with intellectual property laws. 7.2 Any reported violations will be investigated, and offending listings may be removed.
8. Termination and Suspension
8.1 The platform reserves the right to suspend or terminate seller accounts for violations of this policy. 8.2 Sellers may terminate their account by providing written notice to the platform, provided all outstanding transactions are resolved.
9. Modifications to the Policy
9.1 The platform reserves the right to update or modify this policy at any time. Sellers will be notified of significant changes. 9.2 Continued use of the platform after updates constitutes acceptance of the revised policy.
10. Dispute Resolution
10.1 Any disputes between sellers and buyers must first be addressed through the platform’s dispute resolution system. 10.2 Unresolved disputes may be escalated to arbitration or handled in accordance with applicable laws.